ULooks Privacy Policy
Last Updated: July 5, 2026
Privacy Commitment: We understand the importance of personal information to you and will do our utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhering to the following principles to protect your personal information: consistency of rights and responsibilities, clear purpose, choice and consent, minimum necessity, security assurance, subject participation, openness and transparency.
1. Information We Collect
1.1 Information You Actively Provide
| Information Type |
Collection Purpose |
Required |
| Facial Photos |
AI facial analysis and feature recognition |
Yes |
| Gender Information |
Provide more accurate analysis results |
Yes |
| Age, Height, Weight |
Provide personalized analysis and improvement suggestions |
Yes |
| Invitation Code |
Referral program tracking and rewards |
No |
| Nickname |
Personalized user experience |
No |
| Feedback Content |
Improve product and service quality |
No |
1.2 Automatically Collected Information
- Device Information: Device model, operating system version, device identifiers
- Advertising ID: Collected on Android devices via Firebase Analytics for analytics and ad attribution purposes. You can reset or opt out of the Advertising ID in your device settings (Settings > Google > Ads).
- Application Information: App version, crash logs, performance data
- Usage Data: Feature usage frequency, analysis count, session duration
- Network Information: IP address, network type (for service optimization only)
1.3 Third-Party Service Information
- Apple Sign-In: User identifier obtained when signing in with Apple ID (iOS)
- Google Sign-In: User identifier and email obtained when signing in with Google account (Android)
- Google AI (Gemini): Facial photos are sent to Google AI Gemini API for AI-powered facial analysis processing. Photos are processed in real-time and not permanently stored by Google AI
- Firebase Analytics: App usage statistics, crash reports, and advertising ID for analytics
- Payment Information: Purchase records through Apple App Store (iOS) or Google Play (Android)
2. Information Usage Purposes
2.1 Core Services
- Facial Analysis: Use uploaded photos for AI analysis to generate feature reports
- Result Display: Show analysis results and improvement suggestions
- History Records: Save analysis history with comparison viewing support
- Account Management: Create and manage user accounts
2.2 Service Optimization
- Algorithm Improvement: Optimize AI analysis algorithm accuracy
- User Experience: Improve app interface and interaction experience
- Performance Monitoring: Monitor app performance and fix issues promptly
- Security Protection: Detect and prevent security threats
2.3 Compliance Requirements
- Comply with legal and regulatory requirements
- Cooperate with regulatory investigations
- Maintain user and public safety
3. Information Storage and Security
3.1 Storage Location
- Cloud Server: Data is stored on Google Cloud (Firebase) servers located in the United States
- Cloud Backup: Use encryption technology for cloud backup
- Local Cache: Some data is temporarily cached on your device
- AI Processing: Facial photos are sent to Google AI (Gemini) API for real-time analysis and are not permanently stored by the AI service
3.2 Security Measures
- Data Encryption: Use industry-standard encryption technology to protect data transmission and storage
- Access Control: Strictly limit data access permissions to authorized personnel only
- Security Audits: Regularly conduct security audits and vulnerability scans
- Backup and Recovery: Establish comprehensive data backup and recovery mechanisms
- Staff Training: Provide privacy protection and security awareness training to employees
3.3 Storage Duration
| Data Type |
Storage Duration |
Description |
| Facial Photos |
30 days after user deletion or account cancellation |
For providing analysis services and history records |
| Analysis Results |
30 days after user deletion or account cancellation |
For history records and comparative analysis |
| Account Information |
Immediately deleted after account cancellation |
For account management and identity verification |
| Usage Logs |
12 months |
For service optimization and troubleshooting |
4. Information Sharing and Disclosure
Important Statement: We will not sell, rent, or otherwise provide your personal information to third parties unless we obtain your explicit consent or are required by laws and regulations.
4.1 Information We Will Not Share
- We will not sell, rent, or trade your personal information to third parties for their commercial purposes
- Your facial photos and analysis results will not be shared with other users without your explicit consent
- Personal identity information will not be disclosed to unauthorized parties
Note: To provide the core facial analysis service, your photos are processed by Google AI (Gemini) API. This is a necessary data transfer for service provision, not a commercial sale or rental of your data.
4.2 Situations Where We May Share
- Explicit Consent: When we obtain your explicit consent
- Legal Requirements: According to laws, legal procedures, government requirements
- Security Needs: To maintain user and public safety
- Service Providers: Share necessary information with trusted third-party service providers
4.3 Third-Party Services
- Firebase: For app analytics, crash reporting, and push notifications
- Apple: For Apple Sign-In, app distribution via App Store, and in-app purchase processing (iOS)
- Google: For Google Sign-In, app distribution via Google Play, and in-app purchase processing (Android)
- Google AI (Gemini): For AI-powered facial analysis processing
- Cloud Service Providers: For data storage and computing services
5. Your Rights
5.1 Access Rights
- View personal information we have collected about you
- Understand the purpose and methods of information use
- Obtain detailed explanations of information processing
5.2 Control Rights
- Modify Information: Update or correct your personal information
- Delete Information: Delete specific personal information
- Restrict Processing: Limit our processing of your information
- Data Export: Obtain your data in structured format
5.3 Account Management
- Account Cancellation: Apply to cancel your account at any time directly within the app (Settings > Delete Account). For detailed instructions, please visit our Account Deletion page
- Data Clearance: Clear related data after account cancellation
- Withdraw Consent: Withdraw previously given consent
- Data Deletion Request: You can also request data deletion by contacting us at support@ulooks.app
6. Children's Privacy Protection
- Our services are intended for users aged 18 and above
- We do not knowingly collect personal information from children under 18
- If we discover we have collected information from a user under 18, we will delete it immediately
- If you are a guardian and believe your child has provided us with information, please contact us for deletion
7. International Data Transfer
- Your data is processed and stored on secure cloud servers
- Some technical services may involve cross-border data transfer
- Cross-border transfers will comply with relevant laws and regulations
- We will ensure recipients provide adequate data protection
8. SDK and Local Storage Technologies
- Firebase Analytics SDK: Collects app usage statistics, crash reports, and device information to help us improve app performance
- Firebase Messaging SDK: Used for sending push notifications
- Local Storage: Store preference settings and cached data on your device
- Advertising ID: Used by Firebase Analytics for ad attribution on Android devices. You can reset or disable it in your device settings (Settings > Google > Ads)
- User Control: You can manage data collection through device settings, such as disabling ad personalization or revoking analytics permissions
9. Privacy Policy Updates
- We may update this privacy policy from time to time
- Major changes will be notified through in-app notifications or other means
- Continued use of the service indicates agreement to the updated policy
- We recommend regularly reviewing the latest version of the privacy policy
10. Data Security Incidents
- If a data security incident occurs, we will immediately initiate emergency response
- Promptly assess incident impact and take remedial measures
- Notify relevant authorities and affected users as required by law
- Continuously improve security measures to prevent similar incidents
11. Your Regional Privacy Rights
11.1 California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:
- Know: Request disclosure of the personal information we collect and how it is used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale or sharing of your personal information. We do not sell your personal information
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
11.2 General Data Protection Regulation (GDPR)
If you are in the European Economic Area (EEA) or United Kingdom, you have the right to:
- Access: Request access to your personal data
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request restriction of processing your personal data
- Data Portability: Receive your personal data in a structured, machine-readable format
- Objection: Object to the processing of your personal data
- Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing before withdrawal
To exercise any of these rights, please contact us at support@ulooks.app. We will respond to your request within 30 days.